There are some answers for questions of TunesGo that we always encounter. Click it and solve your problems.

Why it failed to detect my device?

Referring the tips below to judge if you have to do as the following:

1. Make sure you have downloaded the latest version of the Android Manager.

2. Please keep your device powered on and USB debugging enabled

3. Connect your device to computer via USB cable, then drag down the dropdown menu and choose "MTP" mode For LG devices, they can be recommended to connect under Camera (PTP) / Send images (PTP) mode ONLY.

4. Make sure the right driver installed in your computer. Here is a link to find the right driver of your device:

5. If your device has been inserted with SD card, you can scan the card only with card reader to scan the lost media files.